--- title: "ZiFlow: How to Log Errors" description: Spotted a mistake somewhere along the process? 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How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.signaturelocker.com/support?hsLang=en) 2. [Account Manager](https://help.signaturelocker.com/support/account-manager?hsLang=en) 3. [ZiFlow](https://help.signaturelocker.com/support/account-manager?hsLang=en#ziflow) # ZiFlow: How to Log Errors ## Spotted a mistake somewhere along the process? Log it in ZiFlow so the team can track it, fix it, and catch patterns before they repeat. Watch the walkthrough: [How to Add an Error Log in ZiFlow (Loom)](https://www.loom.com/share/5f19b71b00024f63bd716478383adcfe) An error log is added any time we notice an error along the process. Logging errors isn't about assigning blame. It gives us a record we can use to spot recurring issues, improve our process, and feed accurate data into the scorecard. --- ### **What You'll Need Before You Start** - Access to your **ZiFlow dashboard** - The **ZiFlow ticket/proof** where the error was found - Knowledge of **which team or group** was involved in the error (e.g., Design, Account Management) - The **date** the error happened or was discovered - The **teammate responsible** for the step where the error occurred --- ### **When Should You Log an Error?** There are plenty of situations that can result in an error log. Common examples include: | Team | Example Error | | --- | --- | | Account Management | The incorrect SKU was added | | Account Management | The order didn't match the design sheet | | Design | Graded files don't match the client-approved artwork | ###### **Example Scenario** The client-approved artwork shows a backpack with **red straps**. When we move forward into the graded files, the backpack is **completely blue**, which is not what the client approved. This needs to be marked as a revision *and* logged as an error. --- ### **Step 1: Request the Revision** First, make sure the error itself gets corrected. Mark the proof as a **revision** so the file is updated to match what the client approved. **Note:** Marking a revision fixes the file. Logging the error records *what went wrong*. Both steps are needed. --- ### **Step 2: Open the Ticket's Properties** 1. Go back to your **ZiFlow dashboard**. 2. Open the ticket so it pops out in the **side window pane**. 3. Click the **Properties** section. 4. Scroll down until you see the **Error Log** area. --- ### **Step 3: Fill Out the Error Log** Complete each of the following fields: | Field | What to Enter | Example | | --- | --- | --- | | **Team / Group** | The team or group involved in the error | Design | | **Date** | The exact date the error happened or the date you found it | Today's date | | **Description** | A brief, clear explanation of the error | Graded files show an all-blue backpack; approved artwork has red straps | | **Teammate Responsible** | The teammate tied to the step where the error occurred | The designer who prepared the graded files | ##### **Why the description matters** Knowing an error happened is helpful, but knowing *what* the error was lets us find patterns. If the same error keeps repeating, that's a sign we need to update or improve part of our process.**About tagging a teammate:** This is **not** about finger-pointing. It keeps a record of the information so we know who to follow up with and can make sure the right person has eyes on the fix moving forward. --- ### **Step 4: Confirm the Log Carries Forward** Once saved, the error log stays attached to the proof. If a new version is uploaded, you'll still be able to see the error log on the updated version. **Tip:** After the revised version is uploaded, open Properties again to confirm the error log is still there. --- #### **Best Practices** - **Log every error you notice**, even small ones. Complete data makes patterns easier to spot. - **Fix and log.** Always request the revision *and* add the error log. - **Be specific but brief** in the description. 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